A guest reports finding a small metal screw in their soup. What is the manager's best immediate response?
a.Comp the guest a free dessert, apologize, and keep serving the rest of the batch from the same kettle
b.Tell the guest the supplier is at fault and file a claim without inspecting the kitchen equipment
c.Take the complaint seriously, remove the affected food from service, and investigate the source
d.Reassure the guest that a small metal screw is harmless as long as it was not actually swallowed
Explanation
The manager should take the complaint seriously, stop serving the affected batch of soup, keep the screw, and trace where it came from, most often a loose part on a mixer, slicer, or kettle, so the same failure cannot recur. Comping a dessert while the rest of the batch stays on the line leaves the next guest exposed to the same hazard. Blaming the supplier without inspecting the equipment skips the most likely source and fixes nothing. A metal screw is a genuine physical hazard that can cut the mouth or throat, so calling it harmless is both wrong and a liability.
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