Contamination & AllergensQuestion 53 of 320
A guest reports finding a small metal screw in their soup. What is the manager's best immediate response?
a.Offer a free dessert and ignore the screw
b.Take the complaint seriously, remove the affected food from service, and investigate the source
c.Tell the guest the screw is harmless
d.Blame the supplier without checking
Explanation
The manager should take the complaint seriously, stop serving the affected batch of soup, retrieve the object, and investigate where it came from, such as loose equipment parts, to prevent recurrence. Ignoring it, dismissing the hazard, or blaming others without investigation fails to protect guests and correct the root cause.
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