Hardware & Network TroubleshootingPregunta 72 de 100
After identifying a problem, what is the next step in the methodology?
a.Escalate to a vendor
b.Document findings
c.Verify full functionality
d.Establish a theory of probable cause
Explicación
Once the problem is identified, the technician establishes a theory of probable cause. Testing the theory follows, and documentation is the final step.
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