Hardware & Network TroubleshootingPregunta 96 de 100
During troubleshooting, why is it important to question the user and identify recent changes?
a.To assign blame
b.To delay the repair
c.To fill out paperwork only
d.Recent changes often reveal the cause and speed diagnosis
Explicación
Asking about recent changes (new hardware, updates, spills) frequently uncovers the root cause quickly. It is part of properly identifying the problem, not about blame or delay.
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