TroubleshootingPregunta 97 de 100
A laptop shows no display but you can hear it running. Which is a reasonable early check?
a.Adjust brightness and connect an external monitor to isolate the display
b.Immediately replace the motherboard
c.Reinstall all applications
d.Format the hard drive
Explicación
When the system runs but the screen is blank, checking brightness settings and connecting an external monitor helps determine whether the problem is the display panel or the computer itself. This isolates the fault before replacing parts. Working from simple checks toward complex ones is efficient.
Practica las 100 preguntas gratis — sin registro.
Preguntas relacionadas de este tema
- A group of users on the same floor all lose internet at once. What does this pattern suggest?
- Why is it important to consider the 'scope' of a problem early in troubleshooting?
- What is a benefit of maintaining a calm, patient tone with a frustrated customer?
- Why is it useful to reproduce a reported problem when possible?
- After resolving an issue, why should you follow up with the customer when appropriate?
- A user says 'the internet is down,' but only one website fails to load while others work. What does this indicate?
Última revisión: · proceso editorial
Equipo Editorial de PrepPass · Verificado con Google IT Support Professional Certificate · Cómo revisamos