TroubleshootingPregunta 99 de 100
After resolving an issue, why should you follow up with the customer when appropriate?
a.To sell them additional products
b.To reopen closed tickets randomly
c.To confirm the solution is still working and ensure satisfaction
d.To avoid documenting anything
Explicación
Following up confirms that the fix held and that the customer is satisfied with the resolution. It demonstrates care and can catch any lingering or recurring issues early. This professional courtesy strengthens the customer relationship.
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