Documentation & SafetyPregunta 74 de 80
When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
a.Handle it entirely alone to avoid bothering anyone
b.Serve one more drink to defuse it
c.Involve a manager or security to help manage the situation
d.Leave the floor and hide
Explicación
When a situation exceeds what one server can safely manage, bringing in a manager or security provides backup and helps de-escalate. Serving another drink would be illegal and counterproductive. Team support keeps both staff and patrons safe.
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