Safe ServiceCâu 73 / 80
Which approach best helps prevent conflict when intervening with a guest?
a.Stay calm, be respectful, and avoid embarrassing the guest
b.Raise your voice to show authority
c.Blame the guest for drinking too much
d.Refuse to explain the reason
Giải thích
A calm, respectful, and discreet approach helps the guest save face and reduces the chance of an argument. Explaining the reason simply and offering alternatives keeps the interaction constructive. Confrontational tactics tend to escalate rather than resolve the situation.
Luyện miễn phí toàn bộ 80 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- What is a responsible action if an intoxicated guest intends to drive home?
- Why is documentation important after refusing service or handling an incident?
- What is the best time to begin intervening with a guest who is drinking heavily?
- What role does teamwork play in safe alcohol service?
- What should a server do if a guest becomes aggressive after being refused service?
- Why should an establishment have clear written policies for responsible service?
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Đội Ngũ Biên Tập PrepPass · Đối chiếu với ServSafe Alcohol (Responsible Alcohol Service) · Quy trình kiểm tra