Safe ServiceCâu 75 / 80
What should a server do if a guest becomes aggressive after being refused service?
a.Match the guest's aggression
b.Serve them to calm things down
c.Stay calm, keep a safe distance, and get a manager or security involved
d.Handle it entirely alone
Giải thích
If a refused guest turns aggressive, the server should stay calm, keep a safe distance, and bring in a manager or security. Escalating or serving more alcohol would worsen the risk. Prioritizing safety for staff and other guests is the goal.
Luyện miễn phí toàn bộ 80 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- What is the best time to begin intervening with a guest who is drinking heavily?
- Which approach best helps prevent conflict when intervening with a guest?
- What role does teamwork play in safe alcohol service?
- Why should an establishment have clear written policies for responsible service?
- What is a responsible way to handle a guest who wants 'one more drink' but is already showing intoxication?
- How does slowing the pace of service help with responsible alcohol service?
Cập nhật gần nhất: · quy trình kiểm tra
Đội Ngũ Biên Tập PrepPass · Đối chiếu với ServSafe Alcohol (Responsible Alcohol Service) · Quy trình kiểm tra