管理与 HACCP第 250 / 320 题
Two days after a catered event, the health department calls to say several guests have laboratory-confirmed Salmonella. What is the manager's best first step in the outbreak response?
a.Throw out all records so the operation is not blamed
b.Tell staff to say nothing and keep serving the same menu
c.Publicly deny any connection before investigating
d.Cooperate with the health department, preserve suspect food and records, and identify the implicated items
解析
In a suspected foodborne-illness outbreak, the manager should cooperate fully with the regulatory authority, set aside and label any suspect food so it can be tested, and preserve production and employee-health records. Discarding evidence or stonewalling hampers the investigation and increases liability. Early, honest cooperation protects the public and the business.
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