Communication & CultureQuestion 37 of 200
Which of the following is an example of active listening?
a.Watching the clock while the resident speaks
b.Interrupting with advice as soon as the resident pauses
c.Finishing the resident's sentences
d.Maintaining eye contact, nodding, paraphrasing what was said, and asking open-ended follow-up questions
Explanation
Active listening uses verbal and nonverbal techniques—eye contact, nodding, paraphrasing ('It sounds like...'), and open-ended follow-up ('Tell me more')—to convey understanding and elicit further information. Interrupting (a), distraction (b), and finishing sentences (c) shut down communication and signal disregard. Active listening builds trust and helps surface clinically important information the resident might otherwise withhold.
Law Reference: Therapeutic communication; active listeningPractice all 200 questions free — no signup required.
Related questions on this topic
- A Chinese resident's family asks the CNA not to tell the resident she has cancer because in their culture it is harmful to inform the patient directly. The CNA should:
- A CNA observes that a resident who was alert yesterday is now confused, mumbling, and unable to follow simple instructions. The CNA should:
- A gay resident is visited daily by his husband. A new CNA refers to the husband as 'your friend.' The appropriate correction is:
- A Filipino resident says 'opo' and smiles when the CNA explains a procedure but appears confused. The CNA should:
- When end-of-shift report is given, the CNA should include:
- A resident speaks limited English but the facility's video-interpreter device is down. The CNA needs to obtain consent for a procedure. The CNA should:
Last reviewed: · editorial process
Sen Lin, PrepPass Founder · Verified against California CNA Certification Exam · How we review