Communication & CultureQuestion 40 of 200
A resident speaks limited English but the facility's video-interpreter device is down. The CNA needs to obtain consent for a procedure. The CNA should:
a.Ask another resident who speaks the language to interpret the consent discussion
b.Notify the nurse, who will use the facility's contracted telephonic interpreter service or arrange an in-person interpreter before consent or substantive care
c.Skip the consent discussion and proceed, charting that no interpreter was available
d.Use a translation app on a personal phone to explain the procedure and obtain consent
Explanation
Language access is a legal duty (Title VI; HSC §1259). When primary tools fail, facilities must use backup qualified interpreters via telephone services like Language Line. Skipping consent (c) is battery; lay interpreters (a) violate privacy and accuracy; personal-device translation apps (d) are not approved, may be inaccurate, and may transmit PHI insecurely. The nurse coordinates an approved interpretation pathway.
Law Reference: ADA; AB 1195 (cultural competency)This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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