A Filipino resident says 'opo' and smiles when the CNA explains a procedure but appears confused. The CNA should:
Explanation
Cultural communication patterns may include polite affirmation ('opo,' 'po') that signals respect rather than comprehension. The teach-back method—asking the resident to explain or demonstrate in their own words—is the validated way to confirm understanding. Assuming understanding (c, d) risks consent failure; loud speech (b) does not address comprehension. Combining teach-back with appropriate interpretation supports informed care.
Law Reference: Therapeutic communication standardsThis topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
Practice all 200 questions free — no signup required.
Own the complete Certified Nursing Assistant (CNA) guide — PDF + EPUB, $19.99 →
Related questions on this topic
- A Chinese resident's family asks the CNA not to tell the resident she has cancer because in their culture it is harmful to inform the patient directly. The CNA should:
- A CNA observes that a resident who was alert yesterday is now confused, mumbling, and unable to follow simple instructions. The CNA should:
- A gay resident is visited daily by his husband. A new CNA refers to the husband as 'your friend.' The appropriate correction is:
- Which of the following is an example of active listening?
- When end-of-shift report is given, the CNA should include:
- A resident speaks limited English but the facility's video-interpreter device is down. The CNA needs to obtain consent for a procedure. The CNA should:
Last reviewed: · editorial process