Ethics & California LawQuestion 132 of 484
A client suffers a serious chemical burn during a relaxer service. The salon owner should:
a.Ignore it and hope the client doesn't return
b.Offer cash to keep quiet
c.Tell the client it is not the salon's responsibility
d.Provide first aid, document the incident in writing, and report as required by BBC and insurance protocols
Explanation
Professional and ethical practice requires immediate first aid, written incident documentation, and reporting through BBC and insurance channels. This protects the client and provides a defensible record for the licensee.
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