Ethics & California LawQuestion 132 of 484
A client suffers a serious chemical burn during a relaxer service. The salon owner should:
a.Provide first aid, document the incident in writing, and report as required by BBC and insurance protocols
b.Tell the client it is not the salon's responsibility
c.Offer cash to keep quiet
d.Ignore it and hope the client doesn't return
Explanation
Professional and ethical practice requires immediate first aid, written incident documentation, and reporting through BBC and insurance channels. This protects the client and provides a defensible record for the licensee.
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