Cross-Contamination & AllergensQuestion 40 of 319
A customer asks whether the muffin contains any allergens. The employee taking the order should:
a.Refuse to answer and ask the customer to taste a small piece
b.Check the ingredient label, recipe card, or manager-approved allergen list and report accurately; if unsure, do not guess
c.Tell the customer all baked goods are allergen-free
d.Guess based on what the muffin looks like
Explanation
Staff must give accurate allergen information using verified sources such as ingredient labels, recipe cards, or an allergen matrix kept by management. Guessing or giving false reassurance can cause a life-threatening reaction.
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