Salesforce Certified Administrator — Study Guide
Free, topic-by-topic study notes for the Salesforce Certified Administrator exam. Read a chapter, then practice it.
Configuration and Setup
This chapter covers how administrators manage users and control access in Salesforce, from profiles and permission sets to organization-wide defaults and company settings. Getting the access model right is the foundation of a secure, well-run org.
Object Manager and Lightning App Builder
This chapter explains how administrators shape the data model with custom fields, relationships, validation, and page layouts, and how the Lightning App Builder customizes the user interface. These declarative tools let admins tailor Salesforce without code.
Sales and Service Applications
This chapter covers the core objects and automation of Sales Cloud and Service Cloud, including leads, opportunities, cases, and the rules that route and capture work. Administrators must know how these standard processes fit together.
Data and Analytics Management
This chapter covers importing and maintaining clean data and building reports and dashboards that turn records into insight. Administrators are responsible for both data quality and the analytics business users rely on.
Workflow and Process Automation
This chapter covers declarative automation in Salesforce, centered on Flow, along with approval processes and the practice of building safely in a sandbox. Automation reduces manual work and enforces consistent business processes.
Practice by topic
Jump straight into free practice questions for any single Salesforce Certified Administrator topic.