Salesforce Certified Administrator Practice Test
Frequently asked questions
How many Salesforce Certified Administrator practice questions are here?+
A full bank of original Salesforce Certified Administrator practice questions across the official content areas, weighted like the real exam, with explanations. Free, no signup.
What is the Salesforce Certified Administrator exam like?+
A multiple-choice exam, 105 minutes, and you need 65%% to pass. Practice by topic here, then take the full timed mock exam to gauge readiness.
Are these the real exam questions?+
No. Every question is 100% original, written from public primary sources with explanations. We never copy real exam questions or paid prep material.
Can I study in Chinese or Spanish?+
PrepPass practice is in English, 中文 and Español. The official exam is in English — switch the question language to English any time to rehearse the exact terminology you'll see on test day.
Sample practice questions
A few real questions from this free bank, with full explanations. Use the practice tool above for the whole set.
- 1. Configuration & Setup
In Salesforce, what determines the baseline object-level permissions (create, read, edit, delete) a user has, along with the apps and tabs they can access?
- a.The user's role in the role hierarchy
- b.The user's profile
- c.The organization-wide default sharing settings
- d.The user's public group membership
Answer: b
Explanation: A profile defines baseline object and field permissions, tab and app visibility, and system permissions for a user. The role hierarchy influences record-level access for reporting and sharing, org-wide defaults set the baseline record sharing, and public groups are used in sharing rules. Object-level CRUD comes from the profile (and any assigned permission sets).
- 2. Configuration & Setup
Which feature lets an administrator temporarily assume a user's view of the application to troubleshoot an access issue, when it has been enabled?
- a.Login As the user via the user's detail page
- b.Resetting the user's password
- c.Changing the org-wide default to Public
- d.Deleting and recreating the user
Answer: a
Explanation: When granted login access, an administrator can use Login As to see Salesforce exactly as that user does, which is the standard way to reproduce and diagnose access or visibility problems. Resetting a password, changing sharing defaults, or recreating the user does not let you see the user's specific experience.
- 3. Object Manager & Lightning App Builder
An administrator needs a field on the Account object whose value is calculated automatically from other fields and cannot be edited by users. Which field type should be used?
- a.A picklist field
- b.A formula field
- c.A text field with a default value
- d.A lookup field
Answer: b
Explanation: A formula field automatically calculates a read-only value from other fields and functions, recalculating whenever the record is viewed or saved. Picklists, text with defaults, and lookups all store user- or reference-supplied values rather than a derived calculation. Formula fields are ideal for computed, non-editable values.
- 4. Object Manager & Lightning App Builder
An administrator wants to ensure that a Close Date is never earlier than the Created Date when a record is saved. Which tool enforces this at save time?
- a.A validation rule
- b.A report filter
- c.A list view
- d.A page layout assignment
Answer: a
Explanation: A validation rule evaluates a formula when a record is saved and blocks the save with an error message if the condition indicates invalid data, making it the right tool to enforce that Close Date is not before Created Date. Reports, list views, and page layouts control display or filtering, not data integrity at save time.
- 5. Object Manager & Lightning App Builder
An administrator wants different groups of users to see different sets of fields and layouts on the same object. Which combination achieves this?
- a.A single page layout shared by everyone
- b.Multiple page layouts assigned to different profiles (optionally with record types)
- c.Changing the org-wide default sharing setting
- d.A workflow rule that hides fields
Answer: b
Explanation: Page layouts control which fields, related lists, and buttons appear on a record, and layouts can be assigned per profile, often in combination with record types, so different user groups see tailored views. Org-wide defaults govern record access, not field arrangement, and workflow rules automate updates rather than control layouts.
- 6. Sales & Service Applications
Which feature lets a business capture information from a form on its public website and automatically create Lead records in Salesforce?
- a.Case escalation rules
- b.Opportunity contact roles
- c.Case queues
- d.Web-to-Lead
Answer: d
Explanation: Web-to-Lead generates a form and endpoint so that submissions from a company's website create Lead records automatically, feeding the sales funnel. Escalation rules and case queues are support features, and opportunity contact roles document who is involved in a deal, none of which capture web form submissions as leads.
- 7. Data & Analytics Management
An administrator needs to import several thousand Account records from a spreadsheet into Salesforce. Which tool is well suited for this bulk load?
- a.The Data Import Wizard or Data Loader
- b.A validation rule
- c.The role hierarchy
- d.A Lightning record page
Answer: a
Explanation: The Data Import Wizard handles common bulk imports for standard and custom objects up to its limits, and Data Loader handles larger volumes and more objects. Validation rules enforce data quality, the role hierarchy manages access, and record pages control display, none of which perform data import.
- 8. Data & Analytics Management
A manager wants a single screen that shows several charts and metrics from different reports at a glance, refreshed on demand. Which Salesforce feature provides this?
- a.A list view
- b.A dashboard
- c.A validation rule
- d.A permission set
Answer: b
Explanation: A dashboard displays components such as charts, gauges, and metrics that are each powered by an underlying report, giving a consolidated visual summary that can be refreshed. List views show records of one object, validation rules enforce data integrity, and permission sets grant access, none of which aggregate multiple reports visually.
- 9. Workflow & Process Automation
Which tool is Salesforce's recommended, point-and-click automation platform for building complex record-triggered and screen-based automation?
- a.Flow (Flow Builder)
- b.Apex triggers only
- c.The role hierarchy
- d.Report subscriptions
Answer: a
Explanation: Flow, built in Flow Builder, is Salesforce's primary declarative automation tool, supporting record-triggered flows, scheduled flows, and interactive screen flows. It is the recommended replacement for the retired Workflow Rules and Process Builder for most new automation. Apex is a code option, and reports and roles are unrelated to automation.
- 10. Workflow & Process Automation
An administrator needs an approval process for discounts above a threshold, routing the request to a manager for sign-off. Which capability best matches this requirement?
- a.A validation rule
- b.An approval process
- c.A list view filter
- d.A sharing rule
Answer: b
Explanation: An approval process defines the steps, approvers, and actions for records that require formal sign-off, such as routing a large discount to a manager and recording the decision. Validation rules only block bad saves, list views filter records, and sharing rules control access, none of which orchestrate multi-step approvals.