SIA Door Supervisor Mock Test — All Questions

What is the primary role of a door supervisor?

• a.To decide court sentences for offenders
• b.To act with the full powers of a police officer
• c.To sell drinks to customers
• d.To help keep people and property safe and maintain a secure, orderly environment✓

A door supervisor's core role is protecting people and property, controlling entry and exit, and keeping the environment safe and orderly. They are private citizens, not police officers, and have no special legal powers beyond those of any member of the public.

While working, an SIA-licensed door supervisor must normally:

• a.Wear or display their SIA licence so it can be clearly seen✓
• b.Hide the licence in a locker
• c.Only carry a photocopy
• d.Lend the licence to unlicensed colleagues

SIA licence conditions require the licence to be displayed while working in a licensable role, usually worn on the outer clothing. Working without a valid, visible licence is a criminal offence.

A customer asks why they are being refused entry. The most professional response is to:

• a.Refuse based on their race or religion
• b.Explain the reason calmly and politely where it is safe to do so, without discriminating✓
• c.Ignore them completely
• d.Shout at them to move on

Refusals must be handled calmly, politely and lawfully. Giving a clear, non-discriminatory reason reduces conflict. Refusing entry on grounds such as race, religion, sex or disability is unlawful discrimination.