A guest calls to report becoming ill after last night's meal. What should the manager record first?
a.The guest's opinion of which cook prepared the dish
b.What the guest ate, when symptoms began, and contact details
c.The guest's willingness to accept a gift card for the trouble
d.The names of other guests at the table and their addresses
Giải thích
A complaint log captures the food eaten, the date and time of the meal, when symptoms started, what the symptoms are, whether a doctor was seen, and how to reach the guest, because onset time and symptoms are what narrow the list of possible pathogens. Offering compensation during the first call can look like an admission and does nothing for the investigation.
Luyện miễn phí toàn bộ 500 câu hỏi — không cần đăng ký.
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Câu hỏi liên quan cùng chủ đề
- A cooling log shows a batch of chili at 95°F at the two-hour mark. Which entry belongs in the corrective action column?
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- A supplier notifies a restaurant of a recall on a case of frozen chicken tenders. What is the correct sequence?
- During a suspected outbreak, why should an operation designate a single spokesperson?
- A manager reviews last month's cooling logs, watches two cooks work, and rechecks thermometer calibration. Which HACCP principle is this?
- Which step in a process is a critical control point in the sense HACCP uses the term?
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