National Counselor Examination (NCE)

A man with a terminal diagnosis tells his counselor, "If I can just live to see my daughter's wedding, I'll accept whatever comes after." In Kubler-Ross's model, this statement best reflects:

1. Aanger
2. Bdenial
3. CbargainingCorrect
4. Dacceptance

Why: Kubler-Ross (On Death and Dying, 1969) described denial, anger, bargaining, depression, and acceptance. Bargaining involves trying to postpone the inevitable through a deal, here more time in exchange for acceptance later. Denial rejects the diagnosis, anger expresses rage or resentment, and acceptance does not attach conditions.

A client says, "My boss criticized my report in front of everyone." Which counselor response is a reflection of feeling?

1. A"You felt embarrassed when he criticized you in public."Correct
2. B"You should talk to HR about how he treats you."
3. C"Your boss commented on your report during the meeting in front of others."
4. D"What did you say to him afterward?"

Why: A reflection of feeling names the client's emotion and its context. Asking what happened next is a question, restating the facts without the feeling is a paraphrase, and telling the client what to do is advice-giving.