Ô nhiễm & Chất gây dị ứngCâu 53 / 320
A guest reports finding a small metal screw in their soup. What is the manager's best immediate response?
a.Offer a free dessert and ignore the screw
b.Take the complaint seriously, remove the affected food from service, and investigate the source
c.Tell the guest the screw is harmless
d.Blame the supplier without checking
Giải thích
The manager should take the complaint seriously, stop serving the affected batch of soup, retrieve the object, and investigate where it came from, such as loose equipment parts, to prevent recurrence. Ignoring it, dismissing the hazard, or blaming others without investigation fails to protect guests and correct the root cause.
Luyện miễn phí toàn bộ 320 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- Signs and symptoms of a food allergic reaction that staff should recognize include:
- The ALERT acronym helps operations reduce the risk of deliberate (intentional) food contamination. What does ALERT stand for?
- Deliberate food contamination differs from accidental contamination because it:
- How should poisonous or toxic chemicals such as sanitizers and cleaners be stored in a food establishment?
- Which of the following is an example of a physical contaminant?
- A cook uses the same cutting board and knife to cut raw chicken and then, without washing, to slice tomatoes for a salad. To prevent cross-contamination, the cook should have:
Cập nhật gần nhất: · quy trình kiểm tra
Đội Ngũ Biên Tập PrepPass · Đối chiếu với ServSafe Food Protection Manager Exam · Quy trình kiểm tra