When a guest has a serious allergic reaction and shows signs of anaphylaxis in the dining room, staff should:
a.Escort the guest outdoors (into fresh air) to recover alone
b.Call 911 (emergency services) immediately and follow the emergency plan
c.Give the guest more water to dilute the allergen and keep taking their order
d.Wait 15 minutes to see whether the reaction eases before calling for help
Giải thích
Anaphylaxis is a life-threatening emergency, so staff must call emergency services immediately, follow the operation's emergency plan, and assist the guest, who may need epinephrine. Water does not dilute an allergen once the reaction has started, waiting 15 minutes can let the airway close, and taking the guest outside for fresh air leaves nobody watching if they collapse — fresh air does not reverse anaphylaxis. Managers should train staff to recognize and respond to reactions.
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