管理与 HACCP第 279 / 320 题
A manager notices the cooling log for a large batch of chili is repeatedly missing the second temperature check. What does active managerial control call for?
a.Ignoring it until an inspector notices
b.Identifying why the check is missed and retraining or adjusting the process so the step is reliably done
c.Removing the cooling log to avoid the gap
d.Blaming the closing shift with no follow-up
解析
Active managerial control means treating a recurring gap as a signal to find and fix the root cause, whether that is understaffing, unclear duties, or a training issue, so the monitoring step is consistently completed. Deleting the log or assigning blame without follow-up hides the problem instead of solving it. The goal is a system that catches and corrects itself.
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