A guard encounters a person who appears to be in mental health crisis (disoriented, talking to unseen persons, no clear threat). The appropriate response is generally:

Question

Accepted Answer

Slow the encounter, attempt verbal de-escalation, maintain distance, and request medical/mental health professionals or police trained in crisis response — consistent with §835a(a)(4)'s recognition that those with mental health issues may need a measured response

Answer

Immediate physical restraint to bring the situation under control, since a person who is disoriented and talking to people who are not there is unpredictable and may turn violent without any warning

Answer

Demand that the person leave the premises within 60 seconds and make a citizen's arrest for trespass if they are still there when the time is up, since a clear deadline removes any ambiguity for both sides

Answer

Use OC spray to subdue the person and then detain them until police arrive, on the basis that a chemical agent is safer for everyone present than a hands-on struggle with someone in crisis

A guard encounters a person who appears to be in mental health crisis (disoriented, talking to unseen persons, no clear threat). The appropriate response is generally:

Explanation

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