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ITIL 4 Foundation Exam Cheat Sheet (2026)

A free, printable ITIL 4 Foundation exam cheat sheet: the 29 highest-yield points to know, grouped into 6 sections that follow the exam's content areas.

  • Free to read, print and keep — no signup, no email, no paywall.
  • The real ITIL 4 Foundation exam: 40 questions · 60 minutes · 65% (26/40) to pass.
  • Prints from your browser (Ctrl-P, or Cmd-P on a Mac) — the navigation, buttons and links drop out of the printed copy.
  • 399 free ITIL 4 Foundation practice questions on the same material, every one explained.
  • Last updated: August 2026.
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Studying in order?

In the ITIL 4 Foundation guide: A short-answer check-yourself set with a worked key closing each of the 6 chapters. Practice here stays free.

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Key Concepts of Service Management

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  • Service and Value Co-creation
  • Outputs and Outcomes
  • Cost and Risk
  • Utility and Warranty
  • Service Relationships

The Four Dimensions of Service Management

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  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and PESTLE

The Guiding Principles

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  • Focus on Value and Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically; Keep it Simple and Practical
  • Optimize and Automate

Service Value System

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  • Purpose, Inputs, and Outputs
  • The Five Components
  • Governance
  • Overcoming Silos and Flexibility

Service Value Chain

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  • An Operating Model of Six Activities
  • Plan and Improve
  • Engage and Design and Transition
  • Obtain or Build and Deliver and Support
  • Value Streams

ITIL Practices

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  • Incident and Problem Management
  • Change Enablement
  • Service Request and Service Desk
  • Service Level Management
  • Continual Improvement

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Now prove you know them

Reading an outline is not the same as recalling it under exam pressure. Drill the free ITIL 4 Foundation questions to find the areas you keep missing, then sit a full timed mock.

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