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ITIL 4 Foundation Exam Cram Sheet (2026)
The highest-yield points on the ITIL 4 Foundationexam, grouped by the exam's real content areas. Print it, review the ones you keep missing, then drill them with free practice questions.
40questions
60 mintime limit
65% (26/40)to pass
6content areas
Key Concepts of Service Management
17% of the exam- Service and Value Co-creation
- Outputs and Outcomes
- Cost and Risk
- Utility and Warranty
- Service Relationships
The Four Dimensions of Service Management
17% of the exam- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and PESTLE
The Guiding Principles
17% of the exam- Focus on Value and Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically; Keep it Simple and Practical
- Optimize and Automate
Service Value System
17% of the exam- Purpose and Inputs and Outputs
- The Five Components
- Governance
- Overcoming Silos
Service Value Chain
16% of the exam- An Operating Model of Six Activities
- Plan and Improve
- Engage and Design and Transition
- Obtain/Build and Deliver and Support
- Value Streams
ITIL Practices
16% of the exam- Incident and Problem Management
- Change Enablement
- Service Request and Service Desk
- Service Level Management
- Continual Improvement
Now prove you know them
Reading the outline is not the same as recalling it under exam pressure. Drill 24+ free ITIL 4 Foundation practice questions to find your weak areas, then sit a full timed mock — no signup, no paywall.
Study aid, not a substitute for the official material — always confirm the current rule with PeopleCert. Last verified: August 2026.