Free practice + study guide

ITIL 4 Foundation

ITIL 4 Foundation — 40 questions · 60 minutes · Passing score: 65%. PrepPass also publishes a complete study guide for this exam as a downloadable book (76 pages, 31 practice questions inside, $14.99).

Start 10 questions — about 5 min Free · No signup · Every answer explained

PrepPass team · Verified against PeopleCert / Axelos · How we review

01

Test what you know · free, all of it

Five ways to practise.

The same 399 questions, dealt five ways. Pick the one that fits the time you have.

Quick 10Start here
Ten questions, no feedback while you answer. Then one report: all 10 explained, each pointing at the chapter that teaches it.
10 questionsabout 5 minevery answer explained
By section
Pick ITIL Practices, Key Concepts of Service Management, Service Value System, The Four Dimensions of Service Management. An explanation appears the moment you answer.
399 questionsuntimed
Timed mock
Sit it like the real thing, then get a score report by section.
50 questions60 minutes
Read every question
The whole bank with answers shown — for review, not testing.
all 399, by section
Question of the day
One question, one explanation, every day — across every exam on the site.
dailyone question
02

Learn what the questions test

Practice finds the gaps. Reading closes them. The six chapters below are free to read online. The study guide book is a separate download, sold on its own page.

Practice · free
399
questions, each explained — finds what you don't know yet
Learn · the guide
76
pages in the study guide book, section by section

The six sections, as chapters

free to read online
  1. 1Key Concepts of Service ManagementRead free →
  2. 2The Four Dimensions of Service ManagementRead free →
  3. 3The Guiding PrinciplesRead free →
  4. 4Service Value SystemRead free →
  5. 5Service Value ChainRead free →
  6. 6ITIL PracticesRead free →
Cover: ITIL 4 Foundation — Complete Study Guide (2026)
Study guide · PDF + EPUB
ITIL 4 Foundation — Complete Study Guide (2026)
76 pages · 31 practice questions inside · updated 2026-08-28
$14.99 one-time · yours to keep
Get the book — $14.99Read a chapter free
  • All 6 chapters as one PDF + EPUB you keep
  • A short-answer check-yourself set with a worked key closing each of the 6 chapters — none of those questions are in the free bank on this site
  • 8 key-exam-points boxes, and a named-traps list in each of the 6 chapters
03

Before you sit

Know the exam you're walking into.

Free study guideEvery section, onlineTopics by weightWhat to study firstHow hard is it?Honest answer, with numbersScores & retakesWhat the board publishesOne-page cram sheetNight-before factsExam blueprintOfficial outline, diagnostic
04

See the questions first

Two from the bank, answered.

Real items, with the answer marked and the reason written out — the same format as all 399.

The Four Dimensions of Service Management

ITIL 4 defines four dimensions of service management. Which is the correct complete set?

  1. AStrategy, design, transition, operation
  2. BPeople, process, products, partners
  3. CPlan, do, check, act
  4. DOrganizations & people; information & technology; partners & suppliers; value streams & processesCorrect

Why: The four dimensions of service management are: organizations and people; information and technology; partners and suppliers; and value streams and processes. All four must be considered to ensure a holistic approach to products and services. Neglecting any dimension can lead to services that fail to deliver expected value.

ITIL Practices

According to ITIL 4, what is the purpose of the incident management practice?

  1. ATo authorize and control changes to services
  2. BTo minimize the negative impact of incidents by restoring normal service operation as quickly as possibleCorrect
  3. CTo handle predefined user service requests
  4. DTo reduce the likelihood and impact of incidents by identifying root causes

Why: The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. An incident is an unplanned interruption to a service or a reduction in its quality. The focus is on rapid restoration, which may involve a workaround, rather than on finding the underlying cause.

Read all 399 questions with answers →

06

The exam itself

ITIL 4 Foundation, by the numbers.

Questions40 questionsMultiple choice, closed book.
Time60 minutes
SectionsKey Concepts of Service Management · The Four Dimensions of Service Management · The Guiding Principles · Service Value System · Service Value Chain · ITIL Practices
Passing score65%PeopleCert states the cut as "Minimum required score to pass: 65%" and publishes no raw-score equivalent.
Our bank399 questions · updated August 2026Written from PeopleCert / Axelos
LanguagesEnglish
SourcePeopleCert / AxelosVerified 2026-09-24

Full facts and sources →

Related project and service management exam

Project Management Professional (PMP)Project Management Professional (PMP) — 180 questions · 240 minutes · Passing score: Not published by PMI.407 free practice questions · exam facts and sources · study guide, $19.99

Related exams

Other license and certification exams people prep for alongside this one.

See all Technology & IT →
09

Questions

Asked before starting.

Is the practice really free, or does it stop after a few questions?

All 399 questions, the timed mock and the report are free with no sign-up. A free account only adds saving your progress. The study guide book is sold separately, $14.99 one-time; nothing in the practice requires it.

Is your mock the same as the real ITIL 4 Foundation?

No. Ours is 50 questions in 60 minutes; the real exam is 40 questions in 60 minutes. Use the mock for stamina and section timing, not as a score predictor.

What score do I need?

65% — as published by PeopleCert / Axelos. Confirm the current rule with them before your exam date.

Who administers the ITIL 4 Foundation?

PeopleCert. PeopleCert owns ITIL and runs the exam. It has released ITIL (Version 5), and its ITIL FAQ says the current plan is to sunset all ITIL 4 modules on 31 December 2027, with voucher validity dates still to be announced. ITIL 4 Foundation holders do not need to retake Foundation to progress to Version 5 modules.

How many questions are on the ITIL 4 Foundation?

40 questions. Multiple choice, closed book.

How long is the ITIL 4 Foundation?

60 minutes

How much does the ITIL 4 Foundation cost?

$690 — Exam bundle — exam voucher, official eBook and Learning Resource Kit (price shown to a US visitor, incl. VAT) (PeopleCert, one-time). PeopleCert's page sells the exam only in bundles; the other two bundles (with eLearning) were US$1,029 and US$1,338, and only the most expensive includes a free retake. Prices are set by region.

What languages is the ITIL 4 Foundation offered in?

English · Chinese · Dutch · French · German · Hungarian · Italian · Japanese · Polish · Portuguese (Brazil) · Spanish · Thai

Is the ITIL 4 Foundation study guide a PDF?

Yes. ITIL 4 Foundation — Complete Study Guide (2026) downloads as PDF + EPUB (76 pages, 31 practice questions inside), $14.99 one-time, and the files are yours to keep. The 399 practice questions on this page stay free without it. See the study guide →

Practice questions are AI-assisted study material written from PeopleCert / Axelos and reviewed by PrepPass — for practice only, not official exam questions. Bank updated August 2026. PrepPass is an independent study resource and is not affiliated with, endorsed by, or approved by PeopleCert / Axelos. Always confirm current exam details with PeopleCert / Axelos.
Report