PrepPass team · Verified against PeopleCert · How we review

ITIL 4 Foundation Study Guide (2026)

This is the free study guide for the ITIL 4 Foundation exam — the same content areas the exam tests, written to the official outline. Read any chapter online free below, then drill the material with 399+ free practice questions and a full timed mock exam.

Last updated: August 2026.

Open the full study guideEvery chapter, in one place — free to read online.

The 6 chapters

  1. 1Key Concepts of Service Management
  2. 2The Four Dimensions of Service Management
  3. 3The Guiding Principles
  4. 4Service Value System
  5. 5Service Value Chain
  6. 6ITIL Practices

Practice what you read

Reading is step one; recalling it under exam pressure is what passes. Drill free ITIL 4 Foundation practice questions, then sit a full timed mock exam.

Free practice questions →Timed mock exam →Cheat Sheet →
Studying in order?

In the ITIL 4 Foundation guide: A short-answer check-yourself set with a worked key closing each of the 6 chapters. Practice here stays free.

Get the book — $14.99

Educational summary, not a substitute for the official material — always confirm current details with PeopleCert. Last updated: August 2026.