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ITIL 4 Foundation Study Guide (2026)

This is the free study guide for the ITIL 4 Foundation exam — the same content areas the exam tests, written to the official outline. Read any chapter online free below, then drill the material with 24+ free practice questions and a full timed mock exam.

Last updated: August 2026.

Open the full study guideEvery chapter, in one place — free to read online.

The 6 chapters

  1. 1Key Concepts of Service Management17% of the exam
  2. 2The Four Dimensions of Service Management17% of the exam
  3. 3The Guiding Principles17% of the exam
  4. 4Service Value System17% of the exam
  5. 5Service Value Chain16% of the exam
  6. 6ITIL Practices16% of the exam

Practice what you read

Reading is step one; recalling it under exam pressure is what passes. Drill free ITIL 4 Foundation practice questions, then sit a full timed mock exam.

Free practice questions →Timed mock exam →Cram sheet →

Educational summary, not a substitute for the official material — always confirm current details with PeopleCert. Last updated: August 2026.

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